Alibaba99 believes online entertainment should be enjoyable — not a burden. We provide a range of tools and resources to help you play responsibly and enjoy a more meaningful experience.
For alibaba99, responsible gaming is not just a policy written into an official document. It is a core value that shapes every decision we make — from the way we design the platform interface to the control tools we provide for every member.
We understand that not every user has the same relationship with gaming. Some play purely for casual weekend fun. Others use it as a way to unwind after a long day. But some may, without realising it, begin playing beyond their means or more than they should — and that is exactly what we want to help prevent.
Alibaba99 continuously invests in the development of player safety features. We work with industry experts and follow international best practices in responsible gaming to ensure our platform remains a safe and enjoyable place for all members in Malaysia.
Remember: the purpose of gaming is to have fun. If it starts to feel like a burden, an obligation, or a way to solve financial problems — that is a sign you need to take a break and perhaps speak to someone who can help.
Alibaba99 fully supports every member's right to use any of the available control tools — unconditionally, without question, and without any penalty or discrimination against their account.
All these tools are accessible directly from your account settings — no need to contact customer support.
Set daily, weekly, or monthly deposit limits to control how much you add to your account. These limits take effect immediately once set — and can be lowered at any time.
Takes effect immediatelySet the maximum amount you are willing to lose within a given period. Once the loss limit is reached, you will not be able to continue playing — this helps you stay within your means and avoid unplanned losses.
Daily / Weekly / MonthlySet a time limit for your gaming sessions. alibaba99 will remind you when your time limit is nearly reached, and the session will end automatically once the limit is hit. No more time slipping by unnoticed.
Automatic ReminderNeed a short break? Activate temporary cool-off mode for 24 hours, 7 days, or 30 days. During this period, your account will be inaccessible for any gaming activity — but you can still withdraw your remaining balance.
24 hours to 30 daysFor those who need a more serious break, alibaba99 offers self-exclusion for 6 months, 1 year, or permanently. Requests will be processed within 24 hours and cannot be reversed during the active period.
6 months to permanentReview your game history, transaction history, and usage patterns at any time from your account page. Staying aware of your gaming activity is the first step toward making smarter decisions.
Full access to historyProblem gambling rarely happens overnight. It usually develops gradually. Recognising the early signs can help you or someone you care about take action before things become serious.
Using gaming as an escape from problems, work stress, anxiety, or feelings of sadness.
Feeling compelled to keep playing in order to recover money already lost — this is one of the clearest warning signs.
Borrowing money, selling assets, or using funds needed for daily essentials solely for gaming purposes.
Often planning to play for just a short while but ending up in a session far longer than intended.
Lying to family members or friends about the time and money spent on gaming.
Answer the following questions honestly. If you answer "Yes" to two or more, it may be worth reassessing your gaming habits.
Have you ever used money meant for other essentials — such as rent, bills, or food — to fund your gaming?
Do you feel compelled to keep playing after a big win, chasing even bigger returns?
Have people around you ever expressed concern about your gaming habits?
Have you ever lied about how much time or money you have spent on gaming?
Do you feel restless, irritable, or low when you are unable to play?
Have you ever tried to stop playing but found it too difficult to stay away?
If you answered "Yes" to 2 or more of the questions above, we encourage you to use the available self-control tools or contact alibaba99 customer support for a private and confidential discussion.
In addition to self-control tools, alibaba99 also implements active protection measures within the platform to ensure a safer gaming experience.
The alibaba99 system continuously monitors gaming patterns. If a significant change in playing behaviour is detected, our team will proactively reach out to the member in question.
Alibaba99 enforces strict age verification during registration. We also encourage parents to use parental control software on devices shared with children.
Automatic notifications are sent to members who have been playing beyond a set duration — reminding them to take a break and reassess their session.
Alibaba99 does not offer any credit or loan facilities to members for gaming purposes. You may only play using funds you have deposited yourself.
RTP values, win probability percentages, and all key information for each game are displayed transparently so you can make more informed gaming decisions.
The alibaba99 support team is trained to recognise signs of problem gambling and to provide appropriate help resources to any member who needs them.
Decide how much you are willing to spend before starting a session. Think of it as an entertainment cost — just like buying a movie ticket or dining out.
Online gaming is entertainment. Wins are a bonus, not a guarantee. Never rely on winnings to solve financial problems.
Step away from the screen, stretch, drink some water, and clear your head. Long gaming sessions without breaks can impair your judgment and lead to impulsive play.
Avoid playing when you feel sad, angry, stressed, or emotionally unwell. Unstable emotions can lead to poor gaming decisions.
Make sure gaming is not your only form of entertainment. Maintain balance with other hobbies, family time, and offline social activities.