Privacy Policy alibaba99 — How We Protect Your Personal Data

Alibaba99 treats user privacy protection as an obligation, not merely a legal formality. We understand that you entrust us with sensitive personal information — including identity details, financial information, and usage habits — and we take that trust seriously.

This Privacy Policy applies to all users who access alibaba99 via the website, iOS and Android mobile apps, and any other official channels operated by alibaba99. It outlines your rights as a user and our responsibilities as a data controller.

If you do not agree with any part of this Privacy Policy, you should not use the alibaba99 platform. If you have any doubts, our support team is ready to provide further clarification.

Alibaba99 only collects data that is strictly necessary to provide services to you. We do not collect excessive data or retain information that is irrelevant to the platform's operations.

We do not directly collect credit or debit card information — all financial transactions are processed through licensed third-party payment providers that comply with PCI-DSS standards.

The data we collect is used solely for legitimate purposes related to the operation of the alibaba99 platform. The following are the primary purposes for which your data is used:

• Account Management: Create and maintain your account, process logins, and ensure account security.
• Transaction Processing: Handle deposits, withdrawals, and all financial activity in your account accurately and securely.
• Fraud Prevention: Identify and prevent suspicious activity, money laundering, and platform abuse.
• Customer Support: Resolve complaints, respond to inquiries, and provide technical assistance when needed.
• Service Communications: Send important notifications related to your account, security, and policy updates.
• Platform Improvement: Analyse usage patterns in aggregate to improve user experience and technical performance.
• Legal Compliance: Fulfil reporting obligations to relevant authorities when required by law.

Alibaba99 does not sell, rent, or trade your personal data to third parties. However, there are limited situations where data may need to be shared with selected third parties:

• Payment Providers: Required information is shared with licensed payment gateways to process your financial transactions.
• Technical Service Providers: Infrastructure and hosting providers that support platform operations — all bound by strict confidentiality agreements.
• Authorities: alibaba99 will disclose required information to law enforcement agencies or regulatory bodies when mandated by a court order or applicable law.
• Fraud Prevention: In certain cases involving suspected fraud or illegal activity, information may be shared with the relevant authorities.

All third parties we work with are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than those specified by alibaba99.

Alibaba99 continuously invests in security infrastructure to ensure your data remains protected at all times. The following are the security layers we have implemented:

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. We encourage you to take personal precautions as well, such as using a strong password and never sharing your login credentials with anyone.

Alibaba99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
• Functional Cookies: Save your preferences such as language and display settings for a more convenient experience.
• Analytics Cookies: Helps us understand how users interact with the platform for improvement purposes — data is collected in aggregate and anonymised form.
• Security Cookies: Used to identify suspicious activity and protect your account from unauthorized access.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality.

As part of the KYC (Know Your Customer) process, alibaba99 may request the following documents:

• Malaysia Identity Card (MyKad) — front and back
• Valid passport — for non-Malaysian citizens
• Recent bank statement or proof of residential address
• Selfie with identification document (in certain cases)

All KYC documents submitted to alibaba99 are stored with full encryption and accessible only by staff with special authorisation for verification purposes only. These documents are not used for any other purpose and are not shared with third parties unless required by law.

Your personal data is stored on secure servers for the period necessary to provide services to you and meet legal obligations. Retention periods vary by data type:

• Active Account Data: Retained for the duration your account is active, plus any period required by law.
• Financial Transaction Data: Retained for a minimum of 7 years in accordance with Malaysia financial legal requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure in accordance with AML regulations.
• Security Logs: Retained for 12 months for investigation and dispute resolution purposes.

Once the specified retention period has expired, data will be securely deleted or anonymised in accordance with industry-standard procedures.

Alibaba99 recognizes your rights over your personal data. You may submit requests relating to the following rights through our customer support channels:

Alibaba99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology improvements. Members will be notified of any significant changes via in-platform notifications or their registered email.

The "Updated" date at the top of this document reflects when the latest Privacy Policy takes effect. We encourage you to review this page periodically. Your continued use of the alibaba99 platform after changes are published constitutes your acceptance of the updated policy.

If you have any questions, concerns, or wish to exercise your rights as stated in this Privacy Policy, please contact our team through the following channels: